Have you ever wondered how much money can be made fixing laptops and desktop? The answer to this is, a lot! The thing that most people do not get, is that the money in computers is in the repairs, maintenance and upgrades. People buy computers but the hardware itself is not really that expensive, there is very little profit in selling a computer, when you look at big companies like Dell, Microsoft and HP, they provide SERVICES that computer users need, if they made money only on the hardware these companies would be bankrupt.
Now, as a small tech support service provider, your job is to provide value for your customers, just like the example above, you are not going to make a lot of money selling computers or parts, you are going to make money by providing services to your clients like Backups, Virus Removal and Software Upgrades, this is the value that you will bring to your customers, they want to have a tech support person that they can trust and who will provide excellent service at good prices.
As you can see, your customers will call you to get help with their technology needs, no matter if it is a laptop or a desktop, a smartphone or tablet, you are they person who they count on to fix their issue and get help, trust me, nobody wants to call some random person at Dell to get support when they know that they are going to call you and get help, this is the reason why you need to be experienced with Hardware as well, you need to be able to repair motherboards, you need to be able to replace a cracked screen on someones phone or upgrade someones hard drive to an SSD.
So what are the tools that you will need to have a successful tech support business?
1. Avast Software – Excellent Antivirus protection for Windows Laptops and Desktops, they offer a free version that I recommend my customers and they can easily upgrade to a paid version if they want more services, this Antivirus Software is way better than Endpoint and it works great on all versions of Windows.
2. Ink Farm – Believe it or not, my clients love the fact that I handle their toner and printer ink needs for them, when I service their computers they usually have me install the maintenance kits for their printers or copiers and I usually have a new toner cartridge ready for them, I always get my printer ink from them.
3. Malwarebytes – When you encounter a tough piece of Malware to remove, I always remove it with Malwarebytes, hand down, the best application to get rid of Spyware and Adaware, this program has saved me from many, many headaches.
4. Teamviewer – Now a days people are busier than ever and your clients do not always have the time to wait for you to drive to their home, with Teamviewer you can establish a remote assistance connection with anyone in the world who has Internet access and work on their computer, they have a free version but the paid version is worth the money, connect within minutes and work on computers remotely.
5. Tigerdirect – Looking for parts? Sure you can go to eBay and buy parts from them from some person who you do not know when they will be shipping and if the parts will work, I prefer to buy my computer hardware from Tigerdirect, you get great deals and they are guaranteed or you get your money back, I rarely have issues and I can save my clients a ton of money.
These are some of the best tools out there for you to be successful at what you do, not only will these tools help you resolve most issues with your clients, but you will be able to repair or buy computer parts or entire computers at discounted prices.
Another great tool that I have used that helped me learn more advanced tricks was from Advanced Training Courses, they provide dozens of online courses to learn how to fix laptops, desktops, tablets, smartphones and other devices, they provide tons of content that will allow you to become an expert in the field and be able to provide the best service for your customers, one of the best investments that I have made.
My Favorite Computer Repair Tools
ORIA Precision Screwdriver Set, 86 in 1 Magnetic Repair Tool Kit, Screwdriver Kit with Portable Bag for 8, 8 Plus/ Game Console/ Tablet/ PC/ Mac-book and Other Electronics.