5 Most Common Tech Support Questions People Ask



Have you ever wondered what the most common technical support questions people ask? If you have ever worked in a call center or provided any kind of tech support you will find out that there are patterns of questions that people ask, tech support representatives receive all kinds of questions and today we are going to be answering those questions, the reason for posting this article is to help answer some of those questions online, that way you do not have to call your local tech support company and spend a lot of time on the phone waiting for someone to answer the phone.

As you can see, there are a million questions that people can ask, today we are going to focus on some basic hardware and hardware questions that people ask when calling their local tech support company, there is never a reason to feel embarrassed or feel bad for calling or asking these question, there is no such thing of dumb question because not everyone is an expert at every single topic, now let’s be honest, there are some questions that can be funny and these questions usually make the technical support person laugh, but that does not mean that the question should never be asked, anyone working in the tech industry has had to answer the question about a computer not turning off when the power cable was disconnected or the monitor being powered off, believe it or not, tech support reps enjoy these calls because they are easy to resolve and the customer is always happy with the answer, the bad calls are the calls that are not able to be resolved or calls that simply cannot answered.

My computer boots to a blank screen or the black screen of death

A lot of times, when you power on your desktop or laptop you encounter a page with a blinking cursor, that is it. You wait for a long time and nothing really happens, you restart your computer to find out that the same thing happens over and over again, this can be very frustrating because no matter what you do, you get the same result, The worst part about this issue is that you do not get any errors or anything on the screen but a blank cursor blinking. believe it or not, 90% of the time this is due to you having a USB device connected to one of your ports, what is happening is that Windows is set to boot up to any device plugged in to your ports and it is basically trying to boot to that device, to resolve this issue all you have to do is remove that USB flash drive and reboot, this will cause the blank screen and cursor to go away, now in the event that you do not have any devices connected to your computer all you need to do is reboot the computer and then press F8 before the Windows logo shows up, this will give you the option to boot in Safe Mode to figure out what the cause could be.

Why is my computer so slow to boot up or to run applications

So you buy your computer brand new, it is the latest and greatest and your computer is awesome, Windows boots up really fast and everything is great, you can navigate the Internet at really fast speeds and you are having fun, then as you find out with time things start to slow down, you start noticing more and more errors, it now takes 15 to 20 minutes just to get your computer going and you are getting frustrated, this is a very common theme amongst computer users and the reasons are simple, Software eats up your computer resources, as you create more documents and download more programs your computer is being used by multiple applications at a time, on top of that your computer starts to use more and more hard drive space as you add more photos and videos, this is a huge issue because you cannot always replace your computer every couple of year, the answer to this is either upgrade your hard drive to an SSD and to add more RAM or to backup all of your files and restore your computer back to factory defaults and only install the applications that you need, the easiest and fastest way to do this is to buy an SSD hard drive and upgrade your RAM, this will allow you to keep your current applications and will improve your computer performance, below you can find great deals on hard drives and RAM at affordable prices.

My computer blue screens in the middle of creating a document

Just how frustrating can this be? Imagine you are in the middle of creating a very important document or working on a huge spreadsheet and your computer reboots after displaying a blue screen with a bunch of random numbers, this is probably the worst time for this to happen because you did not saved your document and it can create a very stressful situation, this is probably one of the second most common call and when people call their tech support guy they can be extremely angry, on top of that there is really no reason why this happens, your computer could even be brand new and this could happen as you use your computer, while there could be many causes for this like your computer over heating or a part of your hard drive getting corrupt I have found through out the years of my own experience is that your RAM is usually the cause of this. It is not very uncommon that you could have a faulty RAM chip or simply a power outage has caused this piece of hardware to go bad. There are many tools that are built in to your computer that can help you diagnose this issue that you can easily access by reading your computer manual and once you find out that you do have a faulty memory stick it is time to replace it. This is a relatively easy thing to do but if you do not feel comfortable doing this I recommend that you hire a local tech support or learn how to do it yourself, now a tech support tech will charge you over a $100 dollars an hour, if you have a little bit of time you can check out this course on how to repair your own computer for less than that, this will allow you to maintain and upgrade your own computers and save a ton of money in the long term.

Learn to fix your own laptops
Learn how to repair, maintain and upgrade laptops.

My computer has a virus, what do I do?

Here is the bottom line, you do not need to have the most expensive antivirus in the world, of course there are many great products out there that protect your computer and they do a great job at it but they are usually pretty expensive and they will be using a ton of system resources making your computer a lot slower than you are used to, truth of the matter is that the built in antivirus protection that comes with Windows 10 is usually enough to protect you against malware and viruses, at the end of the day it is you the user who needs to be careful out there online, there are several things that you can do to protect yourself against these things, now if you suspect that your computer is infected I highly recommend that you backup your most important documents and pictures and to restore your computer to factory defaults, below are some basic things that you can do to prevent this from happening to  you:

  • Only visit websites that you trust and have little advertising – Do not do random Google searches, only bookmark and visit websites that you trust and have limited amount of ads, stay away from search engines that you do not know, if for any reason you get a popup asking you to download something or click on a link do a proper reboot of your computer and run a virus check.
  • Do not insert USB flash drives from computers that you are not familiar with, for example using a friends computer to copy photos or a document, before doing so make sure to open your antivirus software and run a scan on the flash drive.
  • Do not click on links from unsolicited emails, if your Bank or Facebook sends you an email asking you to take action by clicking or downloading something delete the email right away, unless you personally ask someone to send you something do not trust any emails telling you to visit a link or a website.
  • Do not click on advertisements on websites that you do not trust, as you may already know, the Internet runs on ads, you get to enjoy free content in exchange of a recommended product or service, this is a great business model but you have to be careful where you click on advertisements, unless you trust the website and believe their product I would not recommend that you click on banner ads unless it’s a product and website that you know are safe.

These are just simple things that you can do to keep your computer safe, follow these basic rules and you will keep your computer free of malware and spyware.

CPU Fan with dirt
Dirty CPU Fan

My computer freezes and my mouse and keyboard do not work

Believe it or not, this type of computer issue can be one of the most frustrating to troubleshoot for any technician, of course we can go through system logs and error reports to determine what application is faulting causing the issue, but problems like these can be random and you can think that an issue has been resolved and it could not happen for weeks or even months and then it comes back, what you as a user have to determine is what changed before the time that your computer started to freeze, usually techs will ask questions like “when was the last time this happened or when did the issue started” and we will usually get a little information from the user that will help us determine what the cause is, in most cases we will find out that an application was installed or a piece of software was updated, once we figure out we can roll back the update, uninstall or re-install the faulty application and resolve the issue that way.

As you can see, these common tech support issues that people report can be easily fixed with just a little bit of research and patience, we really hope that these tips will help you keep your computer running for a long time, just remember that upgrading your computer is a great option and there are a lot of parts that can be replaced that will allow your computer to run faster, also do not hesitate to try products that will teach you how to do it yourself and learn how to maintain and repair computers, in some cases having this knowledge can help you start a new career as a computer repair technician.

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